Effective Date: 8 November 2026
Website: https://rakastore.in
Business Name: RAKA STORE
Business Location: Delhi, India
Contact Email: rakastoreindia@gmail.com
1. Introduction
Welcome to RAKA Store.
RAKA Store is an Indian e-commerce business offering household cleaning products, kitchen cleaning accessories, microfibre products and related household essentials.
We respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect when you visit https://rakastore.in, place an order, create an account or contact us, and how we use, protect, retain and share that information.
By using our website, you acknowledge that you have been informed of the practices described in this policy. Where consent is required, we will request it separately.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal and contact information
- Full name
- Email address
- Mobile number
- Billing and delivery addresses
- Postal PIN code
Order and transaction information
- Products purchased
- Order details and transaction history
- Payment status, transaction references and refund details
- Delivery and tracking information
- Customer service enquiries
Account information
If you create an account, we may store your account details, order history, saved addresses and authentication information.
Technical information
Our website may collect information such as IP address, browser type, device information, cookies and technical logs necessary for website functionality and security.
We request only the information reasonably necessary for the relevant service.
3. How We Use Your Information
We use personal information to:
- Process and fulfil customer orders.
- Confirm purchases and provide order updates.
- Arrange shipping and delivery.
- Process payments and refunds.
- Respond to enquiries, complaints and service requests.
- Maintain customer accounts.
- Detect potentially fraudulent transactions and protect the website.
- Maintain invoices, tax records and other legally required business records.
- Improve website functionality and customer experience.
We may send promotional emails or marketing communications where permitted by law and, where required, with your consent.
You may opt out of promotional communications without affecting essential order-related messages.
4. Payments and Transaction Security
RAKA Store uses third-party payment service providers to facilitate online transactions.
When online payments are enabled, customers may be offered payment methods such as UPI, debit cards, credit cards and net banking, depending on the payment provider’s availability.
Sensitive payment credentials are handled through the relevant payment provider’s systems.
RAKA Store may receive limited payment-related information, including transaction IDs, payment status, amounts and refund references, for order processing and accounting purposes.
We do not intentionally collect or store customers’ complete card numbers, CVV codes or UPI PINs on our website.
Payment service providers process information under their applicable privacy and security policies.
5. Shipping and Delivery Information
To deliver your purchases, we may share necessary order information with courier companies, logistics providers and delivery partners.
This information may include:
- Customer name
- Delivery address
- Mobile number
- Order reference
- Parcel and delivery information
Delivery partners are provided with information necessary to fulfil and track shipments.
Their processing of personal information may also be governed by their own privacy policies.
6. Cookies and Website Technologies
Our website uses cookies and similar technologies to support essential shopping functions, including:
- Remembering shopping-cart contents.
- Maintaining customer login sessions.
- Supporting checkout functionality.
- Remembering relevant website preferences.
- Protecting the website against misuse.
If we introduce analytics, advertising or other non-essential tracking technologies, we will provide any additional information and choices required by applicable law.
You can manage cookies through your browser settings. Disabling essential cookies may affect shopping-cart, account or checkout functionality.
7. Sharing of Personal Information
We may share relevant personal information with trusted service providers involved in operating our business, including:
- Website hosting and technical service providers.
- Payment processing companies.
- Courier and delivery partners.
- Customer communication services.
- Accounting, tax and professional advisers, where necessary.
We may also disclose information when required by applicable law, a valid legal process or an authorised government authority.
We do not sell customers’ personal information to third parties.
8. Storage and Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, loss or disclosure.
These measures may include secure website connections, access controls, updated software, authentication safeguards and appropriate management of service-provider access.
No internet-based system can guarantee absolute security.
Customers should protect their login credentials and avoid sharing passwords or payment authentication codes.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy and comply with applicable legal obligations.
Order information, invoices and relevant accounting records may be retained for periods required under GST, taxation and other applicable laws.
Unsuccessful or abandoned transaction information may be removed according to our website’s configured retention settings, subject to legal and operational requirements.
When personal information is no longer required, we will take appropriate steps to delete, anonymise or securely retain it where continued retention is legally necessary.
10. Your Privacy Rights
Subject to applicable law, you may contact RAKA Store to:
- Request information about personal data we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of personal information where applicable.
- Withdraw consent for optional processing where consent is the applicable basis.
- Raise a privacy-related concern or complaint.
Some information may need to be retained for lawful purposes, including tax records, completed transactions, disputes and regulatory compliance.
To submit a request, email rakastoreindia@gmail.com with the subject line Privacy Request — RAKA Store.
We may request reasonable verification of your identity before acting on a request.
We will handle requests in accordance with the laws applicable at the time.
11. Children’s Privacy
RAKA Store sells household products and does not intentionally provide customer accounts or purchasing services directed specifically at children.
If we become aware that personal information has been collected from a child in circumstances requiring parental or guardian authorisation, we will take appropriate action in accordance with applicable law.
Parents or guardians may contact us at rakastoreindia@gmail.com regarding privacy concerns involving children.
12. Third-Party Websites
Our website may contain links to external websites, payment services or delivery partners.
RAKA Store is not responsible for the independent privacy practices of third-party websites.
We encourage customers to review the privacy policies of external services before providing personal information.
13. Updates to This Policy
We may update this Privacy Policy to reflect changes in our business operations, website features, service providers or legal requirements.
The revised policy will be published on this page with an updated effective date.
Where required, we will provide additional notice or obtain consent before implementing relevant changes in personal-data processing.
14. Contact Us
For questions, concerns or requests relating to privacy or personal information, please contact:
RAKA STORE
Delhi, India
Email: rakastoreindia@gmail.com
Website: https://rakastore.in
We aim to address privacy-related enquiries fairly and in accordance with applicable law.