Effective Date: 8 November 2026
Website: https://rakastore.in
Business Name: RAKA STORE
Business Location: Delhi, India
Customer Support: rakastoreindia@gmail.com
1. Shipping Policy
At RAKA Store, we aim to provide a convenient and reliable shopping experience, from placing an order to receiving products at your doorstep.
We offer household cleaning products, kitchen cleaning accessories, microfibre products and other everyday household essentials.
This policy explains our shipping charges, order processing, delivery procedures and how customers can obtain assistance with their shipments.
2. Delivery Locations
RAKA Store currently offers shipping within India, subject to courier availability and serviceability at the customer’s delivery PIN code.
Certain locations may be outside our delivery partners’ service areas.
If we cannot deliver to a customer’s address after an order has been placed, we will contact the customer and arrange an appropriate resolution, including a refund where delivery cannot be fulfilled.
3. Shipping Charges
RAKA Store’s standard shipping charge is currently configured at ₹60 per order.
The applicable delivery charge will be displayed during checkout before customers confirm their purchase.
Shipping charges may change depending on courier arrangements, delivery destinations, shipment weight or future promotional offers.
Any additional charges will be disclosed before payment. No undisclosed shipping fees will be added after an order is confirmed.
4. Order Processing and Dispatch
Orders are processed after successful payment confirmation and order acceptance.
Processing time may vary depending on product availability, order volume, weekends and public holidays.
Customers will receive order confirmation and dispatch updates through the contact information provided at checkout, where the relevant notification services are available.
If an order cannot be dispatched within the communicated timeframe, we will inform the customer and provide an appropriate resolution.
5. Estimated Delivery Time
Delivery times depend on the destination, courier serviceability and shipment conditions.
Where available, estimated delivery dates or delivery windows will be communicated during checkout, in order confirmation messages or through shipment tracking.
Any delivery estimate is indicative unless a specific delivery commitment has been expressly agreed.
Customers will be informed of significant delays where reasonably possible.
6. Order Tracking
After an order has been dispatched, tracking information will be provided when supported by the delivery partner.
Customers may use the tracking reference or link provided to check shipment progress.
For assistance with an order, contact rakastoreindia@gmail.com and mention the order number.
7. Delivery Address and Contact Details
Customers should provide accurate and complete delivery information, including:
- Recipient’s name
- Complete delivery address
- PIN code
- Active mobile number
- Relevant address instructions, where necessary
Incorrect or incomplete details may delay delivery.
If a customer discovers an address error after ordering, they should contact RAKA Store as soon as possible. Address changes may not be possible after dispatch.
RAKA Store will assist with reasonable correction requests, subject to courier capabilities and applicable consumer rights.
8. Unsuccessful Delivery Attempts
A delivery attempt may be unsuccessful if the recipient is unavailable, the address is incomplete or access to the delivery location is restricted.
Courier partners may make additional delivery attempts or request updated delivery instructions according to their operating procedures.
If a shipment is returned to RAKA Store following unsuccessful delivery, we will contact the customer to discuss redelivery, cancellation or another appropriate resolution.
Any proposed additional redelivery charge will be communicated and agreed upon before payment.
9. Damaged, Defective or Incorrect Deliveries
We take reasonable care when packing orders.
If an item arrives damaged, defective, incorrect or materially different from its advertised description, please contact us at rakastoreindia@gmail.com.
Customers are encouraged to report visible delivery problems within seven days and provide their order number, a description of the issue and photographs where available.
This suggested reporting period does not restrict statutory consumer rights.
Verified claims will be handled in accordance with our Refund & Returns Policy and applicable Indian consumer protection laws.
10. Missing Items or Parcels
If an order is delivered with missing items, please contact customer support with the order number and relevant details.
If a shipment is marked as delivered but has not been received, customers should notify us so we can investigate with the courier partner.
Where a product is not delivered, we will provide an appropriate resolution, including replacement or refund where required.
11. Delayed or Lost Shipments
Delivery may occasionally be affected by transport disruptions, severe weather, public holidays, courier service interruptions or circumstances beyond our reasonable control.
If a shipment is delayed or lost, RAKA Store will investigate the issue and communicate available options.
Where delivery cannot be completed or a refund is required under applicable law, we will arrange an appropriate remedy.
12. Order Cancellation Before Dispatch
Customers may request cancellation before an order is dispatched.
To request cancellation, email rakastoreindia@gmail.com with the order number.
If the order has not been dispatched, we will ordinarily accept the cancellation and arrange the applicable refund.
After dispatch, cancellation may not always be possible. Any subsequent request will be handled according to our Refund & Returns Policy and applicable law.
13. Returns and Reverse Shipping
RAKA Store generally does not accept returns for change of mind or personal preference.
Eligible claims involving damaged, defective, incorrect or materially misdescribed products will be handled under our Refund & Returns Policy.
For approved claims attributable to RAKA Store or product defects, RAKA Store will arrange or bear reasonable return shipping costs where a physical return is necessary.
Customers should contact us before sending products back.
14. Shipping Policy Updates
RAKA Store may update this Shipping & Delivery Policy to reflect changes in courier services, delivery locations, shipping rates or business operations.
The latest version will be published on this website.
Changes will not retrospectively remove customers’ statutory rights or alter confirmed orders without an appropriate legal basis.
15. Contact Us
For shipping enquiries, order tracking, delayed deliveries or other delivery-related assistance, please contact:
RAKA STORE
Delhi, India
Email: rakastoreindia@gmail.com
Website: https://rakastore.in
Please mention your order number when contacting customer support.