Effective Date: 8 November 2026
Website: https://rakastore.in
Business: RAKA STORE
Customer Support: rakastoreindia@gmail.com
1. Our Return Policy
At RAKA Store, we are committed to providing quality household cleaning products and a reliable shopping experience.
We do not offer returns or exchanges for change of mind, personal preference or products ordered by mistake.
However, we accept eligible return, replacement and refund requests when a product is:
- Delivered damaged or broken.
- Defective or unusable due to a manufacturing fault.
- Different from the product ordered.
- Missing from a delivered order.
- Materially different from its advertised description or specifications.
We also honour all returns, refunds and other remedies required under applicable Indian consumer protection laws.
2. Reporting a Problem
We encourage customers to inspect their products upon delivery and report any visible damage, missing items or incorrect products within 7 days of delivery.
To raise a request, email rakastoreindia@gmail.com with:
- Order number
- Customer name
- Description of the problem
- Clear photographs of the product and packaging, where available
A short video may help us assess certain issues but is not mandatory for every claim.
Claims submitted after seven days will be considered where required by applicable law, including cases involving defects discovered later.
3. Non-Returnable Products
We generally do not accept returns for:
- Change of mind or personal preference.
- Products ordered in the wrong size, quantity or variant by the customer.
- Products damaged through misuse, improper handling or normal wear and tear.
- Used products that are free from defects and match their advertised description.
For hygiene reasons, opened or used cleaning products may not qualify for voluntary returns.
These exclusions do not affect customers’ statutory rights concerning defective, damaged, incorrect or misdescribed products.
4. Return and Replacement Process
Once we receive your request, our customer support team will review the information and may request additional details reasonably necessary to assess the issue.
If a claim is approved, we may offer an appropriate remedy, including:
- Replacement with the same product, subject to availability.
- Replacement with another product, where agreed with the customer.
- A full or partial refund, as appropriate.
- Another remedy required under applicable consumer protection law.
We will communicate the available resolution and any required return arrangements.
5. Return Shipping Charges
For approved returns involving products that are damaged, defective, incorrect or materially different from their description, RAKA Store will arrange or bear reasonable return shipping costs where a physical return is required.
Customers should not send products back without first contacting our support team and receiving return instructions.
We may resolve certain claims without requiring the defective or damaged item to be physically returned.
6. Refund Processing
Approved refunds will generally be initiated within 7 business days after the claim is verified and any necessary return inspection is completed.
Refunds for prepaid orders will ordinarily be processed through the original payment method, subject to payment-provider procedures.
The time taken for funds to appear in the customer’s account may vary depending on the bank or payment service provider.
Where a refund is required by law, RAKA Store will comply with the applicable requirements and timelines.
7. Cancelled Orders
Customers may request order cancellation before dispatch by emailing rakastoreindia@gmail.com with their order number.
If an order has not yet been dispatched, we will ordinarily accept the cancellation and arrange any applicable refund.
Once an order has been dispatched, cancellation may not be possible. Any subsequent return or refund request will be handled under this policy and applicable law.
If RAKA Store cancels an order because a product is unavailable or cannot be supplied, any payment already collected for the cancelled item will be refunded.
8. Missing or Incorrect Items
If an order arrives with an incorrect or missing product, please contact us with the order number and details of the discrepancy.
After verification, we will arrange delivery of the correct or missing item, issue an appropriate refund or provide another suitable remedy.
Customers will not be charged additional delivery fees to correct an error attributable to RAKA Store.
9. Delayed or Undelivered Orders
If an order has not arrived within the communicated delivery period, please contact our customer support team.
We will review the shipment status with the delivery provider and work towards an appropriate resolution.
Where an order is not delivered, is materially delayed or otherwise qualifies for a refund under applicable law, we will provide the required remedy.
10. Consumer Rights
Nothing in this policy limits or excludes any rights or remedies available to customers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian laws.
11. Customer Support and Complaints
For return, replacement, refund or order-related enquiries, contact:
RAKA STORE
Delhi, India
Email: rakastoreindia@gmail.com
Website: https://rakastore.in
Please include your order number in your email.
We aim to acknowledge consumer complaints within 48 hours and resolve them within one month, subject to applicable legal requirements.
For complaints requiring further investigation, we will communicate relevant updates and the available resolution process.
12. Policy Updates
RAKA Store may update this policy to reflect changes in its operations or applicable legal requirements.
The latest policy will be available on our website. Updates will not retrospectively remove statutory rights associated with previous purchases.